Graphic Cards
Q. Do you collect and store my credit card information?
A. No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly, in the most secured way.
Q. How do you store my contact information that I enter during the purchasing process?
A. All customers’ contact information, choice of products and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database. All the printouts for record purpose are securely kept.
Q. How do I Cancel an Order?
A. Please call us or send us an email.
Q. Are there any cancellation charges?
A. If you cancel your order before your product has been dispatched, we will initiate refund after deducting a nominal charge of the order value.
Q. What are your substitution policies?
A. For express products, images are indicative only. Though we try our level best to deliver as per the image shown. We reserve the right to substitute the products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
Q. What recourse do I have in case I receive a defective/ damaged/ wrong item?
A. If you have received an item that is damaged/defective or wrong, just email us at the earliest . You must return the item unopened and in its original packaging, for a full refund. We will not entertain any complaint of any order after 3 (Three) days from the date of delivery of the order.
Q. How many days it will take to refund?
A. It can take upto 7 working days to reflect in your account (original source) after refund.
Q. I'm looking for a product that is not listed on your website. Can you help?
A. If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at https://slmultimedia.com/, please e-mail us . We will try to put the product for sale online and send you an email notification as soon as possible.